Privacy Policy
The Wonder Lab Project C.I.C customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
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Contact details
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Post
Avenue Business Centre, 17 New Road Avenue, CHATHAM, Kent, ME4 6BA, GB
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
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Names and contact details
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Date of birth
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Payment details (including card or bank information for transfers and direct debits)
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Health and safety information
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Account information
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Website user information (including user journeys and cookie tracking)
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Photographs or video recordings
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Call recordings
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Records of meetings and decisions
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Identification documents
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Information relating to compliments or complaints
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Information relating to sponsorship
We collect or use the following information for service updates or marketing purposes:
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Names and contact details
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Marketing preferences
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Location data
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Recorded images, such as photos or videos
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IP addresses
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Website and app user journey information
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Information relating to sponsorship
We collect or use the following information for research or archiving purposes:
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Names and contact details
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Location data
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Recorded images, such as photos or videos
We collect or use the following information to comply with legal requirements:
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Name
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Contact information
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Identification documents
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Criminal offence data (including Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)
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Health and safety information
We collect or use the following information for recruitment purposes:
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Contact details (eg name, address, telephone number or personal email address)
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Date of birth
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Copies of passports or other photo ID
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Right to work information
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Details of any criminal convictions (eg Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)
Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods are:
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Consent
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Contract
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Legal obligation
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Legitimate interest:
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Our services are carried out in schools. Enhanced DBS and ID are required for anyone carrying out work in a school.
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Public task
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
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Consent
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Contract
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Legal obligation
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Public task
Our lawful bases for collecting or using personal information for research or archiving purposes are:
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Consent
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Contract
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Legal obligation
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Public task
Our lawful bases for collecting or using personal information for legal requirements are:
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Consent
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Contract
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Legal obligation
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Public task
Our lawful bases for collecting or using personal information for recruitment purposes are:
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Consent
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Contract
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Legal obligation
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Public task
Where we get personal information from
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CCTV footage, or other recorded images
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Schools, colleges, universities or other education organisations
How long we keep information
We do not have a retention schedule. Video and photographic images may remine on our website or social media indefinitely, with consent.
Who we share information with
Others we share personal information with
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Insurance companies
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Other relevant third parties:
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Organisations that provide funds and grants.
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Your data protection rights
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Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal data.
Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
14 June 2024